Refund policy

Returns & Refunds

Hcyikazlyesu
Pierre Keller
Zeil 90, 60313 Frankfurt am Main, Germany
Email: info@hcyikazlyesu.store
Phone: +49 69 2730184

Right of withdrawal

Consumers have a statutory right of withdrawal of 14 days from receipt of the goods, without giving any reason (§§ 355, 312g German Civil Code, BGB). A clear statement to info@hcyikazlyesu.store is sufficient. You then have a further 14 days to send the goods back.

Goods must be returned complete and, where possible, in their original packaging. An item must be returned complete and, where possible, in its original packaging; a fridge or bar that has been connected and used beyond a reasonable trial may have its refund reduced. The direct cost of returning a heavy item is borne by the customer unless it arrived defective, damaged or incomplete, in which case we put it right.

Refunds

Once we have received and inspected the returned item, we confirm the outcome and refund to the original means of payment within 14 days.

Warranty

The statutory warranty (Gewährleistung) applies for 24 months from delivery (§§ 437 ff. BGB). Powder-coated frames and outdoor finishes weather over time and seals, gaskets, casters and soft seats wear with use — this is normal and not a defect, and wear parts are stocked as spares. Damage from running an appliance from a damaged lead or an unprotected socket, from sealing a fridge into an unventilated cabinet, or from frost over winter is not a warranty defect, and can be a safety hazard.